HSHi, Skin Technical PortalImplementation details

Hi, Skin GrowthDesk

Hi, Skin Leadership Visibility

A simple leadership view shows recovered demand, studio availability risk, missed-call recovery, booking-link performance, human handoffs, and the weekly WBR insight layer.

Hi, Skin GrowthDesk operates behind the scenes. Studio teams are not required to log into, manage, or learn a new software platform.

Sample Weekly Summary

Demand recovered

Guests moved back into a booking path

Availability risk

Studios flagged for constrained schedule review

Replies received

Guests who responded after recovery SMS

Handoffs needed

Human-assisted recovery opportunities

Top Leaking Studios

Mock data only. The demo is meant to show the operating view, not production performance.

Scottsdale

Arizona

Missed: 11
Replies: 6
Open: 2

14th Street

DMV

Missed: 10
Replies: 6
Open: 2

Montrose

Houston

Missed: 9
Replies: 5
Open: 3

Rice Village

Houston

Missed: 8
Replies: 5
Open: 2

Phoenix

Arizona

Missed: 7
Replies: 4
Open: 1

Studio	Market	Missed calls	Replies	Unresolved follow-ups
Scottsdale	Arizona	11	6	2
14th Street	DMV	10	6	2
Montrose	Houston	9	5	3
Rice Village	Houston	8	5	2
Phoenix	Arizona	7	4	1

Dashboard Mock Sections

These sections define the leadership view without requiring studio login, portal adoption, or custom software buildout in July.

Demand Recovery Overview

Studio Availability Risk

Booking-page abandonment rate

Available appointment options by studio/daypart

Missed Call Recovery

Booking Link SMS Performance

Abandoned Booking Recovery

Abandoned booking email sent

SMS escalation sent

SMS reply rate

Recovered booking rate

Waitlist capture rate

Manual recovery task completion

Revenue recovered estimate

Utilization by studio/daypart

Low-Availability Recovery

Waitlist / Manual Recovery

WBR Weekly Insight Summary

Availability Optimization Widgets

These metrics help leadership see whether booking leakage is true capacity pressure or perceived availability friction.